Terms and Conditions 

By registering for an event with the Narrative Institute, attendees agree to the following


Cancellation and Refund Policy

We want those who have signed up for a training to have the best experience possible. Anyone who has registered and paid for a live training (whether in-person or live-webinar) who, for any reason, has to cancel their registration will be given a full refund as long as they notify us at the Narrative Institute of their need to cancel no later than 5 business days after the delivery of the training. 

Anyone who attends a training who is not satisfied with their experience may receive a full refund in lieu of a CE certificate on request. Request must be received the day of training. All refunds will be issued through the same means that the initial registration was paid (PayPal, check, etc.).

Acceptance of Continuing Education Clock Hours

The Narrative Institute works to comprehend and communicate our understanding of the requirements for approved continuing education clock hours in the different states and/or jurisdictions where our trainings are delivered and to provide guidance to the relevant rules and regulations for the different psychotherapeutic disciplines (Click Here for information on continuing education requirements for various states). However, it remains the responsibility of each attendee to verify with their state boards and/or national certifiers whether continuing education clock hours earned through specific trainings with the Narrative Institute meet the continuing education requirements for their licenses and certifications. The Narrative Institute shall assume no responsibility as to the acceptance of continuing education hours.

Because of standards of continuing education approval bodies, no partial credit for CE hours may be awarded for partial event attendance.

The Narrative Institute clearly denotes the status of continuing education for each event using asterisks (*) with explanations in the footers. Certain trainings offered by the Narrative Institute are not designed to meet continuing education standards and are clearly noted.

Confidentiality of Attendees

The names and contact information of registered attendees is maintained by the Narrative Institute and any stated host and/or co-sponsor of the specific training event for our records and to insure the quality of services delivered. The Narrative Institute works to maintain the confidentiality of these records and does not release information on attendees to third parties, with the exception of approvers of continuing education clock hours where such information is required for the approval of the continuing education clock hours for the specific event. Such organizations may include, but are not limit to, the National Board for Certified Counselors (NBCC); NAADAC, the Association for Addiction Professionals; the Association of Social Work Boards (ASWB),  the American Psychological Association (APA); and state licensing boards for different psychotherapeutic disciplines that approve continuing education clock hours for mental health professionals in those states. All future communications will have clear "opt-out" options for past attendees who no longer wish to receive  emails or other notifications. 

Acceptable Behavior & Conduct of Attendees

The Narrative Institute strives to maintain environments that are conducive for positive learning and professional growth. It is because of this that the Narrative Institute insists that all attendees and instructors, whether they are participating in webinars or in in-person events, conduct themselves in ways that are respectful for all persons involved. The Narrative Institute has a zero-tolerance policy for participants who conduct themselves in threatening or otherwise disruptive ways. Unacceptable behavior may include, but may not be limited to; participants who are  expressly hostile to persons based on their gender, religion, ethnicity, age, sexual identity/orientation, etc.; participants who persistently interrupt, distract, and/or overly dominate discussion to the clear detriment of the learning objectives of attendees and instructors; and/or participants who otherwise contribute to feelings of unsafety in the learning environment. In these circumstances, the Narrative Institute reserves the right to eject any person from an event and/or training. The ejected person shall receive a refund for their attendance, but they shall not received any partial continuing education credit.

Attendance & Continuing Education for Webinars

When attending a webinar with the Narrative Institute (either a live-webinar or evergreen/recorded-webinar), all attendees agree that they will only complete the post-test for continuing education hours if they have participated in the entirety of the webinar, and that that by completing the post-test they are stating they have completed the hours of the webinar and are entitled to the credit then given the post-test is successfully completed.

It also important for attendees of webinar to not that many count webinars differently in regards to continuing education, difference also exist in some states regarding webinars if they are done as live-webinars or as recorded-webinars (Click Here for information on continuing education requirements for various states). The “Acceptance of Continuing Education Clock Hours” policy as found here in our “Terms and Conditions” shall apply to webinars in the same way as live-events.